Shipping & Delivery

Christmas Delivery

We can no longer guarantee delivery before Christmas, our recommended last order date was 17th December. If you place your order after this date, we will still do our best to get your order to you before Christmas but it is not recommended.

For offshore deliveries, we recommend that you place your order on or before Thursday 14th December.

We cannot guarantee delivery, the above recommendations are just guidelines.

Processing your order

Orders are usually processed and despatched within 24 working hours of placing the order and can normally be expected to be delivered within 3-5 working days. Delivery times can however take longer during busier times.

If you are not in when we try to deliver, a card will be left. Please follow the instructions on the card. If the item is not picked up within 3 days it will be returned to us.

At Heart & Home we take great care to ensure that your home fragrance product reaches you in perfect condition.

Shipping Costs

  • FREE for orders over £30
  • £2.50 for orders under £30
  • Orders will be delivered Monday – Saturday (except bank and public holidays)

*Delivery is currently only available to the United Kingdom including Northern Ireland.

Not received your order?

If you have not received your order, please get in touch with our customer service team and we will gladly look into it for you. Please wait until 10 working days have passed from the despatch of your order before getting in touch.