Processing your order
Orders are usually processed and despatched within 24 working hours of placing the order, but processing time can take longer during busy periods.
Standard Delivery (EVRi)
Our standard delivery service uses the EVRi 48 hour service, we normally expects to deliver within 3-5 working days of your order. The service can take longer during busier times.
Express Delivery (EVRi)
Our Express delivery option uses the EVRi Next Day service, which will deliver your parcel on the next working day. Note that our working days are Monday – Friday, but EVRi may attempt to deliver on Saturday. If you place your order before our our Express Delivery cut-off time of 2pm Monday to Thursday, you will receive your order the next day. If you place your order before 12noon on Friday, EVRi will try and deliver your order on Saturday although this is not guaranteed. If you place your order at any time between 12noon on Friday and 2pm on Monday, your parcel will be delivered on Tuesday.
If you are not in when we try to deliver, a card will be left. Please follow the instructions on the card.
At Heart & Home we take great care to ensure that your home fragrance product reaches you in perfect condition.
Shipping Costs
- Free delivery over £30
- Standard EVRi delivery: 3 – 5 days – £2.50 for orders under £30
- Express EVRi Delivery: Next working day – £5.99 (UK Mainland only).
- Orders will be delivered Monday – Saturday (except bank and public holidays)
*Delivery is currently only available to the United Kingdom including Northern Ireland.
Not received your order?
If you have not received your order, please get in touch with our customer service team and we will gladly look into it for you. Please wait until 10 working days have passed from the despatch of your order before getting in touch.