We recommend that you discontinue use once the flame nears the base of the jar, around 2cm or less. This avoids the possibility of heat damage to the container or surfaces.

To avoid an uneven burn on our 2 wick candles, It Is best to light both wicks of the ellipse candle at the same time.

To avoid an uneven burn on our 4 wick candles, it is best to light all four wicks of the ellipse candle at the same time.

To put the flame out on our scent cups it’s best practice to use a candle snuffer. Do not use the scent cup lid as this would cause the lid to melt and could catch fire.

If the wick begins to drift towards the edge of the glass snuff it out and when safe to do so, gently move the wick back to the centre and allow the wax to cool before the next burn. This will avoid the flame drifting towards the edge of the glass and causing the glass to break.

Votives must be burned in a votive holder/safe container.

Votives must be placed in a specially designed votive holder

Under no circumstances should a votive ever be lit in it’s display packaging. Always remove and place in a suitable holder or container and place on a heat resistant plate or surface.

Insufficient ventilation can cause the tealight to flare up.

The water can cause the hot wax to splatter and might cause a glass container to break. Hot liquid wax can cause stains and severe burns.